F.A.Q's

Are all prices in USD currency?

All prices are set to be listed in the currency of your geographic location.

What should I consider before placing the order?

All items are captured with high quality camera equipment, but it is possible that actual fabric colors may vary slightly from online colors due to variations in screen color settings..

Please take measurements before purchasing the garment to ensure the perfect fit: See size guide

How will my order help support charity?

fEROSh is a heart centred Canadian store. Currently 20%* of your purchase will be donated to help the good people of Fort McMurray Alberta rebuild after the recent devastating fire.

* before taxes and shipping costs) spent on ShopfEROSh.com

ORDER QUESTIONS

What is your return policy?

fEROSh conveniently accepts returns on unworn unused clothing only. Due to the nature of the items we do not accept returns on any of our designer handbags, jewellery or accessories.  Any merchandise marked as final sale cannot be returned.

Please contact us within  14 days of the order’s delivery date to receive your return authorization number. Items returned without this authorization will not be reimbursed.  Returns are subject to a 14% restocking feel.

We carefully inspect and visually document the condition of the garment immediately prior to shipment.  The returned merchandise must not be worn, altered or washed. All returned merchandise must be in its original condition and packaging, with all tags attached. If returned items have been worn, damaged or altered, fEROSh reserves the right to deny the customer a refund.

Any original shipping costs are non-refundable.

A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the fEROSh warehouse. Paypal may require additional days to process the refund before the funds are returned to the account.

The return authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received without a return authorization number or that do not comply with the above may be denied at the discretion of ShopfEROSh.com

How long will it take to process my order?

Please allow two to three business days (not including weekends or holidays) for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping.

Do you offer free shipping?

Yes.  We offer free shipping on every order.

Where do you ship?

We ship to worldwide

Please be advised that items shipping cross border may be subject to additional duties and taxes payable upon delivery and are the sole responsibility of the buyer.  The location the item is being shipped from is listed on the product page.  If you refuse an item due to those additional duties, you will receive a penalty of our original cost of shipping and a 15% restocking fee.

How long will it take for my order to arrive?

TO USA:  Items shipping from Canada 

All StatesStandard (7 days)*Express (3 days)* 
Under $99*$20$45 
Over $99*FREE$25

*allow 24 hours for handling

 

Canada – For Items shipped from within Canada

 All ProvincesStandard (3-5 days)*Express (2 days)*
Under $99*FREE (limited time)$30
Over $99*FREE$15

*allow 24 hours for handling

 

 USA For Items Shipped from Outside Canada

NO GUARANTEED SHIPPING TIMES

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$3$3$3

*before taxes.

GLOBAL SHIPPING

We are pleased to offer FREE international shipping, but cannot guarantee shipping times for items  being shipped from Asia.

Will I receive a tracking number?

All shipping services used by fEROSh provide a tracking number. In the event that multiple orders are placed with the same shipping destination and on the same account, orders may be combined and the shipping fees will be adjusted unless otherwise requested.

PRODUCT QUESTIONS
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